Shipping Policy
OVERVIEW
At VORYEEN, we are dedicated to delivering your clothing orders quickly, safely, and seamlessly across India. This Shipping Policy explains our dispatch timelines, delivery estimates, shipping charges, and tracking procedures for purchases made on voryeen.in. By placing an order on our platform, you agree to the shipping terms outlined below.
SECTION 1 - ORDER PROCESSING TIMELINES
All orders are verified, packed, and dispatched from our facility within 1 to 2 business days (excluding Sundays and public holidays). Orders submitted after 3:00 PM IST or during weekends will begin processing on the next working day. Once your order has been dispatched, you will automatically receive a confirmation notification containing tracking details via email/SMS.
SECTION 2 - SHIPPING RATES & TRANSIT TIMELINES
We deliver to major pincodes across India through reliable courier partners. Shipping fees and estimated delivery times are structured as follows:
• Prepaid Shipping (Free): Orders paid online via UPI, Cards, Net Banking, or Digital Wallets enjoy FREE Shipping. The estimated transit time is 3 to 5 business days from the date of dispatch.
• Cash on Delivery (COD Fee): Orders processed with Cash on Delivery incur a nominal shipping & handling charge of ₹59.00. The estimated transit time for COD orders is 5 to 8 business days from dispatch.
Note: Estimated timelines are provided by logistics providers and may occasionally vary depending on destination accessibility.
SECTION 3 - SHIPMENT TRACKING
As soon as your shipment is handed over to our delivery partner, a tracking link along with an Airway Bill (AWB) number will be sent to your registered email address and contact number. You can use this tracking link to monitor your parcel’s real-time journey until it reaches your doorstep.
SECTION 4 - ACCURACY OF DELIVERY ADDRESS
Please ensure that your full shipping address, pincode, landmarks, and phone number are correct during checkout. Address modifications can only be accommodated before the shipment is dispatched. VORYEEN is not held liable for delivery failures or lost shipments arising from inaccurate or incomplete addresses provided at checkout.
SECTION 5 - FAILED DELIVERIES & RETURN TO ORIGIN (RTO)
Our courier logistics will attempt parcel delivery up to 3 times. If a delivery attempt fails due to customer unavailability, incorrect address, unreachable phone number, or delivery refusal, the package will be marked as Return to Origin (RTO) and sent back to our warehouse. To request a re-shipment for an RTO parcel, additional re-delivery shipping fees must be paid by the customer.
SECTION 6 - DAMAGED OR MISSING PARCELS IN TRANSIT
If you receive a package that appears visibly tampered with or damaged, please record a continuous unboxing video prior to opening the seal. In accordance with our Replacement Policy, any issues regarding damaged or missing items must be reported to voryeen.support@gmail.com within 24 hours of order delivery with video proof. If a shipment is declared lost by the carrier in transit, we will dispatch a fresh replacement after carrier verification.
SECTION 7 - UNFORESEEN DELAYS & FORCE MAJEURE
While we strive to ensure on-time deliveries, shipments may experience minor delays due to adverse weather conditions, festive rush periods, regional transport strikes, or unforeseen logistical constraints beyond our control. VORYEEN shall not be held responsible for operational delays caused by courier logistics, though our team will actively assist in expediting your parcel.
SECTION 8 - CONTACT INFORMATION
If you have any questions, delivery inquiries, or tracking issues regarding your shipment, please write to us at voryeen.support@gmail.com.